shipping & returns
due to the custom nature of the these products, please allow 1-2 weeks for your products to arrive (group orders may take 2-3 weeks).
standard usps shipping rates apply. free local delivery is available. we do not ship internationally.
no refunds or returns are allowed. if there is an error on our part, the item may be returned for a full refund or exchange with shipping at seller's expense. in this case, all items must be returned unused and in the item's original packaging.
damages and issues
please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
each elemitt is hand made so there may be minor variations. we work hard to make sure each order is to the highest quality.
please contact us with any questions about your order at firstname.lastname@example.org. we want you to be happy with your order and we will get back to you promptly.